Account Information
I created an account but forgot my password. How can I get my password or create a new one?
How can I be removed from the email list?
Please click the unsubscribe link at the bottom of our emails, or send us an email that includes the email address you want to remove and “Unsubscribe” as the subject line.
Is your website secure?
This site has security measures in place to protect against the loss, misuse, and alteration of the information under our control. All orders are transmitted over secure internet connections using SSL (Secure Sockets Layer) encryption technology. All of your personal information, including your credit card info and sign-in password, is stored in an encrypted format at all times.
This website and, more importantly, all user information is further protected by a multilayer firewall-based security system on Shopify.
Placing an Order
How do I place an order?
First, click on the product's image or name to view the item details. Choose the color or size, then enter the quantity you want to purchase. You can click the “Add to Cart” button to proceed to checkout directly or pay for the items after you're done browsing. You can view your cart by clicking on the cart button in the upper right-hand section of every page.
You can contact us by email or call us at +852-4665-5112 (Mon - Fri: 10AM - 4PM, PST) if you have any questions.
How do I pay for my purchase?
We accept all major credit cards, including Visa, Mastercard, American Express, Discover, Diners Club, and JCB. You can also opt for PayPal to pay for your order.
How do I change or cancel my order after I’ve placed it?
In-stock items normally ship within 1-3 business days after an order has been placed. We accept changes and cancellations on orders that have not yet shipped or if the items are on backorder.
To change or cancel your order, contact our Customer Service via email or call at +852-4665-5112 (Mon - Fri: 10AM - 4PM, PST). We’ll do everything we can to accommodate your request. Once an item has shipped, cancellation is not possible. Click here to access our Return Policy.
Why is the price for an item different from when I added it to the shopping cart?
Prices are subject to change—including temporary reductions as well as permanent increases. The prices of items in your cart represent the current price for which you will be charged.
Shipping and Delivery
How do you calculate your shipping and handling charges?
We offer free shipping and handling for all products in our store.
What shipping options are available?
Usually, we use Front Door Package Delivery (e.g. FedEx, DHL, UPS or USPS) to your delivery address. For some larger items, we may also use Truck Delivery.
Do you ship to PO Boxes, APO/FPO/DPO, Alaska, Hawaii or Puerto Rico?
We are excited to announce an expansion in our shipping services. Now, we offer international shipping to various countries across the globe. However, please note the following exceptions:
We do not ship to PO Boxes, APO/FPO/DPO addresses.
Shipping to Alaska, Hawaii, and Puerto Rico is currently unavailable.
Our services exclude shipping to French Overseas Territories and United Kingdom Overseas Territories.
We strive to serve our customers worldwide, and we appreciate your understanding regarding these limitations. For further information or assistance with specific shipping destinations, please contact our customer service team.
When will my order be delivered?
Every order is delivered by a third-party provider (e.g. DHL, FedEx, UPS, or USPS) to the address you have given. Depending on the shipping company's work load, shipping takes 5-12 working days. *Please note that all information regarding the shipping duration is estimated. We cannot guarantee that your order will arrive on a specific day.
Taxes and Fees
Do you charge sales tax?
At Hifichic, we are committed to complying with tax and fee regulations in all our operations. Our approach to sales tax is based on the origin of shipment:
Local Shipments: For items shipped from within the local country (any of the European countries and the 48 states in the USA), we adhere to local tax and fee regulations. This means your order(s) will include sales tax as required by law. Please be aware that orders will be taxed unless valid tax exemption documentation is provided prior to order placement.
International Shipments: In the case of goods shipped from outside the local regions mentioned above, these items will enjoy tax exemption and related fees will not be applied. This policy aims to facilitate international trade and provide a more favorable shopping experience for our international customers.
For further inquiries or assistance with tax exemption documentation, please feel free to contact us via email or call us at +852-4665-5112 (Mon - Fri: 10AM - 4PM, PST).
Order Status
How do I track my order?
After placing an order, you will receive email updates about your purchase. The “Order Confirmation” email confirms that we have received your order and includes the order number and product information. The “Shipment Confirmation” email confirms that your order has shipped and includes the tracking information. The arrival time of your items depends on the designated shipping method and your shipping location.
You can track your order on our site here.
Returns and Exchanges
How can I return a product?
We offer a 30-Day Money Back Guarantee. Please note that products must be returned in the original packaging and shipped within 30 days of delivery or 40 days of purchase. You will only need to pay the return shipping fees. Please send us an email to notify us once you ship back the product. Your order number and reason for the return must be included in the email (attach photos if necessary). A full refund will be applied after the refund/order cancellation request is received via email by Customer Service and the product is returned to us.
What if I received damaged or incorrect merchandise?
If you receive defective, incorrect or incomplete merchandise, please contact us right away so we can make it right. For faster assistance with a return or exchange claim, please email us with your order number, contact information and photos of the damage (if applicable). Please retain all items and packaging materials until your claim is resolved. If your replacement item is backordered or out of stock, we’ll notify you as soon as we have the estimated arrival date or we may work with you to find a suitable replacement.
Product Information
Where can I find assembly instructions?
We will add a copy of assembly instructions in every product package that requires assembly.
You can also contact our customer service via email to get one.