Shipping policy
Shipping
HIFICHIC ships worldwide to nearly every country across the globe. We employ the services of major, trusted international carriers (FedEx, DHL, and UPS) to ensure your package arrives at your destination fast and securely.
Total estimated time of arrival = order processing (packaging & quality check) + courier shipping time
Order Estimated Arrival Time
Standard Shipping 11–16 days
Expedited Shipping 9–13 days
*Please Note: The estimated delivery time above is provided as a general reference. It does not apply to pre‑order or out‑of‑stock items, or to products that are marked with a longer lead time. For the most accurate estimate, please refer to the delivery time shown on the product page.
Items may ship separately – see the product page and order summary for detailed ETA per item.
Once your order has been shipped, you will receive an email confirmation containing tracking details.
Free Shipping
Preferred shipping method can be selected at checkout.
Shipment time may vary during public holidays.
Duties & VAT
Duties and VAT, if applicable, are generally the responsibility of the recipient. These charges are determined by your country’s customs regulations. We recommend checking with your local customs authority for details on any potential fees.
For shipments to the United States, we ship through tax‑inclusive logistics channels for most destinations, so no additional duties are collected at delivery. For other countries, including the European Union, import taxes may be applied. While we cannot assume responsibility for these charges, we are happy to provide any necessary documentation to assist with customs clearance.
European Union Shipping
We ship to all EU member states with the same estimated delivery times. Please allow additional time for customs clearance, which may extend the total delivery window by 1–3 business days. Please note that we do not charge VAT or any local taxes at checkout – our prices are exclusive of these fees. For all EU shipments, standard DAP (Delivered at Place) terms apply, meaning that you, as the recipient, are responsible for any import duties, VAT, and customs clearance fees that may be levied by your country's customs authority. We recommend contacting your local customs office for more information on potential charges.
Delivery Process
Total estimated time of arrival includes order processing (packaging and quality control) + courier shipping time.
Order Shipment
Order Confirmation
After placing an order, you will receive a confirmation email. If you need to make changes to your order details, please inform us before the order processing stage begins.
Tracking Your Order
A tracking number for your parcel will be provided shortly after the package has been dispatched. If you have any questions regarding your order status, please contact our 24/7 customer service team at support@hifichic.com.
Shipping Couriers
Our products are shipped via FedEx, DHL, or UPS, depending on the destination and shipping method selected. All packages are shipped from our warehouse in China or from a local warehouse.
Package Lost or Damaged Due to Shipping
Please note that while we are not responsible for losses caused by the shipping carrier, in the extremely rare event that your package is lost during transportation or arrives with damaged packaging that affects the product, we will assist you in contacting the relevant shipping company to seek a resolution or file a claim. We recommend taking photos of the outer packaging before signing for delivery if visible damage is noticed.
Missing Package Despite “Delivered” Status
If your package is marked as ‘delivered’ but you have not received it, we recommend checking with your local delivery service, as they may have more details on the package’s location. If you still need assistance, please feel free to reach out to us.
FedEx: 1.800.GoFedEx or 1.800.463.3339 (US & Canada)
UPS: 1 (800) 742-5877 (US & Canada)
DHL: 1.800.225.5345 (US) | 1.855.345.7447 (Canada) | For EU, please refer to your local DHL website.
For any shipping‑related questions, please contact us at support@hifichic.com – we are here to help.