Except for any products designated on the Site as non-returnable (including gift cards, and final sale & flash sale items), we will accept returns of unpacked, undamaged items in new condition with the original tags attached within 30 days of receipt of shipment.

If you've received a package with an item missing, it's most likely one of two things:

1. To get your orders to you as fast as possible, some orders may arrive in separate packages. Check your confirmation email to see if your order will arrive in multiple packages.
2. If you have not received your entire order by the expected delivery date, please contact our Customer Care Team so we can look into this for you as quickly as possible.

We currently are available to offer a free returns service, so return shipping will be made at our cost. To ensure a successful return, please take items to a nearby parcel station or collect station to get it returned to us.

Once you submit your request for a return, we will send you the return label. Please ship it to the return address that we provided on the return label. Please do NOT ship it to the address on your original package or your return will not be received.

Awesome! Once you've sent out your return package, please provide the proof of shipment and tracking number to us. Once we receive your returned package, we'll take care of the rest and process your refund as soon as possible.

To ensure that we can process your refund quickly, please ensure you follow the instructions closely and provide all of the required information. Once we receive the return package and determine that it's eligible for a refund, you can refer to the following chart for an estimated timeframe on when to expect to receive your refund:

• PayPal: 3 Business Days
• Credit Card: Within 10 Business Days

*If you do not receive a credit to your account within the timeframe mentioned above, please contact the issuing bank of your credit card.
*Due to current situations, your credit cards refund may require an additional 3-5 days to process. Thank you for your patience and understanding.

Depending on the refund option you choose, refunds will be issued to your original account or as a coupon, which you can use to shop on hifichic.com. Please note that purchases made with coupons can not be returned or exchanged.

Refunds are credited to the original form of payment. If your bank account has closed since you've made the purchase, you will need to contact your bank directly for information on how to receive the funds.
Tips:

1. Before making a purchase, please carefully review your payment information and double check to make sure it can be used as a valid form of payment.
2. It is your responsibility to ensure that your credit card account is not closed or canceled. We can only issue refunds to the original form of payment, so if your card is closed or canceled, you will need to contact the bank directly for further information.
3. If your card is lost or stolen but you need a refund, please let us know as soon as possible. We will need you to provide relevant documents and share your updated account information so we can issue your refund to your secured account.

1. Damaged items cannot be refunded unless there is a quality issue.
2. Return/exchange request made over 30 days time frame cannot be refunded.
3. Only orders purchased on hifichic.com or the official HIFICHIC App can be returned; we cannot refund or exchange any items purchased from any third-party vendors or websites. Please be aware that there are counterfeit items sold on unauthorized platforms. If you are unsure, you can clarify with our Customer Care Team to ensure you are buying a legitimate item.
4. We are unable to accept returns or exchanges on any gifted items as we are only able to refund to the original source of payment. We appreciate your understanding.